FAQ
— Shipping
Domestic orders are shipped via USPS and International orders are shipped via USPS/UPS. For international orders, please make sure that packages can be delivered to your location. If you want to use a specific shipping method to receive your order faster, please contact us before placing your order.
All orders come with a tracking number. Once your order has been shipped you will receive an email with your tracking information.
When will my order ship?
Orders take 3-5 business days to be processed. During high volume or preorder fulfillment periods, orders may take up to 7 days to ship. If your order does not have preorder or backorder items and it hasn't shipped after 14 days, please contact us. Please note that the email with your tracking number will be sent after the first USPS scan and not when the shipping label is created, so even if the item has been dropped off at the post office, it might take an extra 1-2 days for you to get the tracking number.
How long will it take to receive my order?
Once shipped, domestic orders will take 3-7 business days to be delivered. International orders will take between 2 to 6 weeks to be delivered.
There are three stock types that will affect shipping times:
- In-stock: When an item is in-stock, it's ready to be shipped as soon as you place your order.
- Preorder: You are reserving and securing an item before it has been produced. Your order will ship after the items are manufactured and we have received the items. If your order includes an in-stock item with a preorder item, we won't ship the order until we receive the preordered items.
- Backorder: We have placed an order with our manufacturer and are waiting to receive the stock. Your order will ship once we receive the items. This will either take a few weeks or a couple months.
Will I have to pay any additional taxes on my order if I’m located outside of the US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
— Returns / Refunds
If there is a print error or visible quality issue, we'll replace or refund the item. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
Apparel products are made to order, son we do not accept general returns or sizing-related returns.
Refunds policy
Sales processed by THE SHIBOOTH shop team (not print-on-demand goods) are final and we don't accept returns or process refunds unless it's one of the following situations:
- If you received incorrect items in your package, we will send the correct ones as soon as possible.
- If the items arrive damaged, please contact us within 10 days of receiving your order so we can discuss a replacement.
- If the package is lost inside the US, we will resend the items. An order is considered lost if it didn't arrive after 6 months since it was marked as shipped. We can't assist with lost international packages, so please contact your local post office instead. Make sure shipments can be delivered to your address if you live outside the US. If a package was lost because an incorrect shipping address was entered during the checkout, we will not refund or re-send the order.
- If an international package is returned to us because an undeliverable address was entered during checkout, we will refund or re-send the order but we will not refund the original shipping cost. If you chose to have the order re-sent, you will have to pay for the shipping cost again.
Please make sure to contact your post office first to discuss any issues regarding damaged parcels or lost orders to see if they can assist you as damaged or lost parcels are matters beyond our control. You can contact us here to address any issues or refunds but we won't be contacting the post office on your behalf. Please note that shipping costs are not refundable.
Refunds processing time:
PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.
Cancellations
For apparel orders, all of our products are made to order. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Pre-ordered items cannot be cancelled.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.