— Shipping

Orders are shipped via USPS, and all orders come with a tracking number. Once your order has been shipped, you will receive an email with your tracking number. Generally we ship orders every 3-4 days, but when there is a high volume of orders it may take up to 7 days to ship your order. For international orders, please make sure that packages can be delivered to your address.

If your order includes an in-stock item with a pre-order item, we won't ship the order until we receive the pre-ordered items (Estimated time may vary and is always stated on the pre-order product page).

How long will it take to receive my order? 

Once shipped, domestic orders handled by teru's shop team will take 2-7 business days to arrive. International orders will take between 2 to 6 weeks to arrive. Some countries deal with longer customs processing time and we are unable to assist you with information about the order's status in your country.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

— Returns

If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Because apparel products are made to order, we do not accept general returns or sizing-related returns.

Please read below for more details:

Cancellations

For apparel orders, all of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production

Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Pre-ordered items cannot be cancelled.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Refunds policy

Pre-order sales handled by teru's shop team are final and we don't accept returns unless it's one of the following situations:

• If you received incorrect items in your package, we will send the correct ones as soon as possible.
• If the items arrive damaged from the shipping, please contact us so we can discuss a replacement.
• If the package is lost inside the US, we will resend the items but we will not cover the shipping price to resend them. An order is considered lost if it didn't arrive after 6 months since it was marked as shipped. We can't assist with lost international packages, so please contact your local post office instead. Make sure shipments can be delivered to your address if you live outside the US. If a package was lost because an incorrect or undeliverable shipping address was entered during the checkout, we will not refund or resend the order.

Please make sure to contact your post office first to discuss any issues regarding damaged parcels or lost orders to see if they can assist you as damaged or lost parcels are matters beyond our control. 

You can contact us at nyarecoworks@gmail.com to address any issues or refunds but we won't be contacting the post office on your behalf. Please note that shipping costs are not refundable.

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.